What better time than now to look back at the year that has gone by? 2019 was a great year for cmercury and we are thankful for all the wonderful opportunities to learn, to grow, to provide, to introspect and to support each other – our employees, clients, associates, partners and our well-wishers! 2019 …
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Are you facing the risk of customer churn? Do you find it hard to actively engage your customers with your product? Customer churn, i.e. the number of customers who leave a company during a given time period, is a serious issue most businesses face. You know, it costs too much to lose your customers. Hence …

First things, first. What is omni-channel? Omni-channel is a multi-channel approach to marketing, engaging customers in a relevant way. The result is an integrated and cohesive customer experience irrespective of the customer touchpoint. Onam is the legendary harvest festival of the Southern state of India, Kerala, celebrated with much pomp and pleasure across the state. …

It’s quite normal for email open rates to dip or fluctuate. A dipping email open rate is not good for your ROI. You spend hours on email. You want all your email marketing efforts to bear fruit. After all, who would want all that hard work to go waste? Here’s sharing some tried and tested …





