At cmercury, our biggest strength isn’t just our cutting-edge tech or platform features—it’s our people.
In a world where job-hopping is the norm, we’re proud that many of our core team members have been with us for more than a decade. That kind of loyalty is rare—and it says a lot about the culture we’ve built.
From Reseller Roots to a World-Class SaaS Platform
Our journey began as a reseller for Lyris Inc., a partnership that lasted six years until the company was acquired. The transition wasn’t easy, but we stayed united through it all.
Years of perseverance eventually paid off, cmercury is now ranked among the world’s top 10 email service providers, offering a powerful feature set and a bold, user-first pricing model. Unlike the outdated contact-based pricing used by most ESPs, we introduced a pay-per-email-sent model that’s fairer and more cost-effective. It’s a small revolution in a space that needed one.
Built on Trust and Flexibility
Long before remote work became mainstream, we trusted our team to work from home when needed. So when the pandemic hit in March 2020, switching to a full remote model was seamless.
Today, our team members are spread across Asia, Australia, North America, and Europe—and they thrive with the flexibility to balance personal priorities without sacrificing productivity.
Encouraging Ownership, Not Just Execution
We believe people do their best work when they feel a sense of ownership. At cmercury, everyone is encouraged to take initiative, share ideas, and explore new approaches.
Instead of micromanaging, we provide the freedom to innovate and that autonomy has been key to keeping our team engaged and motivated.
More Than Just Zoom Calls: Building Real Connections
Remote-first doesn’t mean disconnected. We’ve made it a priority to build strong relationships that go beyond work. Some ways we stay bonded:
- Regular in-person meetups to collaborate, reconnect, and recharge
- Team tours and outings that foster camaraderie
- Virtual and physical celebrations, from festivals to birthdays
- Showing up for personal milestones—yes, even weddings!
These shared moments create a sense of belonging that reflects in how we work together every day.
A Supportive, Growth-Driven Culture
People at cmercury often describe it as a workplace where they feel valued, heard, and empowered. We take pride in:
- Transparent and open communication
- Continuous learning and upskilling opportunities
- Recognizing and celebrating contributions
- A lively, bonded team spirit that lasts beyond office hours
Clients Feel the Difference, Too
Our internal culture naturally extends to our client relationships. Many team members have worked with the same clients for years, building deep trust and delivering consistent value.
We treat client goals as our own, and that’s why dozens of clients have stayed with us for over a decade. It’s a rare kind of loyalty that grows only when you put people first.
Not Just a Job, A Community
At the heart of cmercury is a simple belief: when people feel personally valued and professionally supported, they stick around.
We’ve built more than a company, we’ve built a community where ideas are celebrated, talents are nurtured, and growth is shared. That’s why people don’t just work at cmercury, they stay.
Disclaimer: This blog post was created with the assistance of Human Content Creators, AI and Search tools to help collect information, plan content, and ensure accuracy. We strive to deliver valuable and well-researched insights to our readers.
Jijo Jose - GM – HR & Administration
Jijo Jose is a seasoned HR and administration professional with over 15 years of experience in human resources, organizational development, and operations. Starting nearly 11 years ago as a client servicing executive, he has risen through the ranks to now head the company’s HR function. As General Manager – HR & Administration at cmercury, Jijo leads policy development, employee engagement, and talent management, helping shape the people-first culture that drives the company forward.